Lassonde Mining Building

YOSSI LUZON, University of Toronto Appointment Booking (AB) processes are commonly employed for managing service systems such as law court rooms and hospital surgical units that have limited resources and high rates of demand. Since various service types are typically involved, as well as demand and service duration variability, these processes are highly complex to efficiently control. In practice, the platform through which the AB process is applied is the system ’appointment book’. Relying on modern data technologies, which offer a vast amount […]